on 19-01-2019 07:34
Solved! Go to Solution.
on 19-01-2019 08:14
Have you tried another sim in the phone? They may have already unlocked it?
Have a look at this guide and note the section about iPhones
If still having problems and it's not unlocked by Moday....I will mention one of our community managers @EmilieT as she may be able to help.
Best of luck and welcome to the forum
Veritas Numquam Perit
on 19-01-2019 08:14
Have you tried another sim in the phone? They may have already unlocked it?
Have a look at this guide and note the section about iPhones
If still having problems and it's not unlocked by Moday....I will mention one of our community managers @EmilieT as she may be able to help.
Best of luck and welcome to the forum
Veritas Numquam Perit
on 19-01-2019 12:56
on 19-01-2019 13:29
on 19-01-2019 13:29
on 21-01-2019 08:56
Hi @Lia, and welcome to the forum I was wondering if you still needed help with this, or if it got resolved in the end? If you do need some further help let me know and we'll get someone to look into this with you
Thanks @Cleoriff for the mention!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 21-01-2019 10:31
on 21-01-2019 10:31
on 21-01-2019 15:29
on 21-01-2019 15:29
Hi @Lia, thanks for letting us know! I'll send you a Private message now to get a few more details, and we'll get someone to look into it
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 22-01-2019 11:36
on 22-01-2019 11:36
Hey @Lia, the gurus just came back to me and the good news is your phone should now be unlocked Could you please try putting a non-O2 SIM into your phone, connect to Wi-Fi and follow the instructions on the phone?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 22-01-2019 12:33
on 22-01-2019 12:33