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Unlocking iphone

Lia
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Please help! I asked for my iPhone to be unlocked 4 days ago and it’s still not done! Can anyone help? I don’t have any network at the moment so really stuck!!
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Cleoriff
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@Lia

Have you tried another sim in the phone? They may have already unlocked it?

 

Have a look at this guide and note the section about iPhones

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

 

If still having problems and it's not unlocked by Moday....I will mention one of our community managers @EmilieT as she may be able to help.

Best of luck and welcome to the forum Welcome

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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@Lia

Have you tried another sim in the phone? They may have already unlocked it?

 

Have a look at this guide and note the section about iPhones

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

 

If still having problems and it's not unlocked by Moday....I will mention one of our community managers @EmilieT as she may be able to help.

Best of luck and welcome to the forum Welcome

*The Game Is On*

Girl in a jacket
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Lia
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Yeah already tried and still not done 😩
Ok just hope it’s done by Monday Thanks
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Cleoriff
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@Lia

If not, pop back here and @EmilieT will help you to get it sorted wink

*The Game Is On*

Girl in a jacket
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EmilieT
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Hi @Lia, and welcome to the forum Wave I was wondering if you still needed help with this, or if it got resolved in the end? If you do need some further help let me know and we'll get someone to look into this with you slight_smile

 

Thanks @Cleoriff for the mention!

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Lia
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Hi @EmilieT yes it still needs resolving please

 

thanks

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EmilieT
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Hi @Lia, thanks for letting us know! I'll send you a Private message now to get a few more details, and we'll get someone to look into it slight_smile

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EmilieT
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Hey @Lia, the gurus just came back to me and the good news is your phone should now be unlocked smiley Could you please try putting a non-O2 SIM into your phone, connect to Wi-Fi  and follow the instructions on the phone?

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jonsie
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@EmilieT wrote:

Hey @Lia, the gurus just came back to me and the good news is your phone should now be unlocked smiley Could you please try putting a non-O2 SIM into your phone, connect to Wi-Fi  and follow the instructions on the phone?


Nice one @EmilieT

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