on 19-08-2018 17:33 - last edited on 20-08-2018 08:52 by EmilieT
Hi hope someone can help. I have requested my iPhone to be unlocked by o2, I did this first last Monday, wasn’t done after the 72 hours, requested again, and again 72 hours go by and not done. All customer services say there is an issue with Apple supplying o2 the unlocking codes. I spoke to Apple who say the unlocking can be done solely by the carrier, Apple don’t provide codes. I am without my phone, paying a new provider, and o2 won’t do anything to sort this out. Any suggestions what I should do? Have spoken/chatted to nine o2 staff members now....
on 19-08-2018 17:35
on 20-08-2018 08:53
Hi @Sarahb123, I'm sorry to hear you've been having some trouble getting your phone unlocked. If you can reply to my Private Message with a few more details, I'll get someone to look into this for you
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on 20-08-2018 08:57
on 20-08-2018 08:57
on 20-08-2018 13:33
Thank you to the amazing Emilie and friends for unlocking my iPhone after I have been on the phone and chats for the last seven days to o2 staff, none of which could help. So greatful thanks again
on 20-08-2018 13:45
on 20-08-2018 13:45
on 20-08-2018 14:30
on 20-08-2018 14:30
Happy to help @Sarahb123, I'm glad we could get this sorted together!
Thanks for the title @Cleoriff
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?