Solved: Unlock code

Anonymous · ‎28-09-2017

I have given my old phone to a friend and I need the unlock code for that phone, but not mine, both are the same model - 5s. What's the best way to do this?

MI5 · ‎28-09-2017

You need to use the IMEI of the phone you need to unlock on the manual form method.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-09-2017

Hi, please see our help guide here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎28-09-2017

Welcome to our forum @Anonymous!

Did the above guide help you out with the unlocking? Any additional questions we could help with? Let us know!

Anonymous · ‎28-09-2017

I've looked at the form, but it looks like it would unlock my current phone isntead of my old one that I've given away - I just want to be sure it's the right one that's unlocked. How can I make sure the right device is unlocked?

MI5 · ‎28-09-2017

You need to use the IMEI of the phone you need to unlock on the manual form method.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-09-2017

ah yes of course, thanks

MI5 · ‎28-09-2017

No worries mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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