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Unable to use mobile data on iPhone 4s

Anonymous
Not applicable

I'm unable to use my mobile data on my Iphone 4s. I've got 500mb and i've tried 

  • Resetting network settings
  • changing APN from payandgo to Idata/mobile
  • airplane mode on and off
  • taking the sim out and dusting it

I dont know what else to do. Not even sure if the 3g symbol appears in the corner anymore.

Message 1 of 7
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Accepted Solutions

Anonymous
Not applicable
Could you Speak to customers services to check your on an iData setting on your account.

http://www.o2.co.uk/contactus

View solution in original post

Message 6 of 7
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Anonymous
Not applicable
Hi

Look here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

Do you have any 3G etc symbol in the phones status bar. Please re check.

Do you have any data allowance left.

Try Settings , General , reset , reset Netwirk Settings.

Check your masts via http://status.o2.co.uk
Message 2 of 7
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Anonymous
Not applicable

Have you made any changes to your account? Or is it a new sim or anything else, or was it all working fine and has suddenly stopped?

Message 3 of 7
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MI5
Level 94: Supreme
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Registered:
Are you sure you have 500mb left?
Check here http://www.o2.co.uk/myo2
I only ask as I apparently "used" 500mb of data in 40 secs last Saturday and it wiped all the data off that account for the whole month.....!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
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Anonymous
Not applicable
Yes I have 500mb still and the 3G is not visible. No changes have been made nor is it a new sim. I've never been able to access my mobile data since getting this sim which is around 3 years ago
Message 5 of 7
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Anonymous
Not applicable
Could you Speak to customers services to check your on an iData setting on your account.

http://www.o2.co.uk/contactus
Message 6 of 7
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MI5
Level 94: Supreme
  • 128154 Posts
  • 614 Topics
  • 22501 Solutions
Registered:
If it's been 3 years you really do need to speak to CS to get account checked or go into an O2 store to get phone settings looked at.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
2,969 Views