cancel
Showing results for 
Search instead for 
Did you mean: 

Swapped my wrong sim

Anonymous
Not applicable
Got a new iPad and sim swapped my mobile instead of iPad, now my phone is deactivated so I can’t phone to fix it
Message 1 of 4
1,630 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 126765 Posts
  • 613 Topics
  • 21740 Solutions
Registered:
Try live chat here http://www.o2.co.uk/contactus or call into your local O2 store.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
1,627 Views

jonsie
Level 94: Supreme
  • 86776 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

You need to call them or use live chat. If you have access to a landline or can borrow a phone the contact number and link for live chat is here

http://www.o2.co.uk/contactus

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 3 of 4
1,627 Views

Martin-O2
Community Manager
Community Manager
  • 7970 Posts
  • 747 Topics
  • 93 Solutions
Registered:

@Anonymous how are you getting on with this? Were customer services able to correct the mistaken sim swap? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
1,579 Views