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Strange call charges

Anonymous
Not applicable

I have just received my latest bill and I am puzzled by the charges for calls. I have been cherged for 2 calls to the same number, each lasting 5 m 2 s, starting on the same day 1 minute apart. This seems an impossibility, even if I recognised the number, which is apparently a meter reading service.

 

 
 
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MI5
Level 94: Supreme
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You would need to contact CS to query any charges as we can't access your bills or account details here, sorry.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123965 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

You would need to contact CS to query any charges as we can't access your bills or account details here, sorry.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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Call customer service and ask for clarification of the charge. It's rare that there is a billing error but if there is then you can be assured they will rectify it.

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Martin-O2
Community Manager
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Welcome to the community @Anonymous Please do let us know what the charges were for once you've spoken to customer services. 

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