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Sim to ESim transfer

Rjones
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‎03-04-2021 21:54 - edited ‎03-04-2021 21:56

‎03-04-2021 21:54 - edited ‎03-04-2021 21:56

I have an iphone 12 pro. I have been going round and round and round o2 'help' and no guidance is available. How do I transfer the number on my sim to my phone's eSim so I can use a second number on a new physical sim.

 

Please don't give me a link to the help section of o2 website as there is nothing there.

Please don't give me a link to the contact section of o2 website as there is nothing there.

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sh11fty
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‎08-03-2022 16:43 - edited ‎08-03-2022 16:44

‎08-03-2022 16:43 - edited ‎08-03-2022 16:44

The easiest option is open live chat and tell them. They responded with this:

"I can order an eSIM to your account address only and this will arrive in 1-3 working days. Alternatively you can obtain an eSIM from you local O2 Retail Store..."

 

They confirmed number and a other few security questions. I only ordered my sim today as well.

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