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Proof of usage fro insurance claim - to include IMEI number

Anonymous
Not applicable

Hi,

 

I have an Iphone 5 which is damaged & I am claiming from my insurance. They have asked for '' Proof of usage for your handset: We require proof from your network that your handset has been used, showing the dates of both first and last use. This documentation will need to contain your IMEI number and details of the last time of use. (Please note, we are unable to accept a phone bill as proof of usage, as this does not document the handset’s unique IMEI reference)''. I've seacrched but can't find this in My O2. Any suggestions?

 

Thank you. 

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MI5
Level 94: Supreme
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You'll need to contact cs http://www.o2.co.uk/contactus I guess although your MyO2 does list you phone details including type, model and IMEI number http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128154 Posts
  • 614 Topics
  • 22501 Solutions
Registered:
You'll need to contact cs http://www.o2.co.uk/contactus I guess although your MyO2 does list you phone details including type, model and IMEI number http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Curr946
Level 26: Upbeat
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Registered:
Its common for insurance companies to ask for this now, due to the amount of fraudulent claims.
Current Phone: Sony Xperia XZ Premium
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