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Proof of Purchase

Anonymous
Not applicable

Hi,

 

I have recently ungraded my phone and updated my insurance to cover the new model. However, it states that if I wanted to make a claim I would need a proof of purchase that includeds the phones IMEI number.

 

Does anyone know how I can get hold of this as I don't think I recieved one.

 

Thanks

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MI5
Level 94: Supreme
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A copy of your contract or emails sent if done online.
Otherwise if you call customer service they can provide it for you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 6
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MI5
Level 94: Supreme
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Registered:
A copy of your contract or emails sent if done online.
Otherwise if you call customer service they can provide it for you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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Marjo
Former Staff
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Welcome to our forum, @Anonymous! smiling Check the advice above from our member MI5 and let us know if you got all the info you needed or if you have further questions? Cheers!

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PiedPiper
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On your iPhone go into Settings, then General, then About and if you scroll down you will see the IMEI number. Then write it down and keep it somewhere safe.

Message 4 of 6
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jonsie
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Or simply type *#06# into the phone's dialler. 

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MI5
Level 94: Supreme
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Both the above 2 posts will give the IMEI which is also on the box the phone came in but will not be suitable proof of purchase for the insurance company.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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