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Phone sounds like underwater/squelching during calls

Anonymous
Not applicable

This problem started about a week ago

 

people call me and all we hear is like an underwater/squelching sound

 

if they call back a few times eventually we get a clear line

 

This is driving me nuts as these are business calls

 

This is an old iphone4 just upgraded to a new monthly sim to get more data

 

 

Also - wife's new iphone 5SE on vodaphone - having same problems!

 

 

Has anyone come across this before or got a solution?

 

 

both phones are clean speaker/mic

same with or without headlhones

switched off and on again

 

 

thanks

ian

 

 

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MI5
Level 94: Supreme
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Registered:
It sounds possibly like it's a local mast issue.
Both O2 and Voda share masts in some areas so for both networks to be effected it's the only logical explanation.
You can download the "MyNetwork" app to report it or call CS on 202.
I suggest you get it reported to Voda too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
It sounds possibly like it's a local mast issue.
Both O2 and Voda share masts in some areas so for both networks to be effected it's the only logical explanation.
You can download the "MyNetwork" app to report it or call CS on 202.
I suggest you get it reported to Voda too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
9,246 Views

Anonymous
Not applicable

Thanks - have got the mynetwork app and reported it

Message 3 of 3
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