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Phone repair

slav
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Could someone explain to me how to get my Iphone repaired by o2.

It suddenly started to constantly vibrate , I tried different online tips with no success , in the end I tried to arrange repair through o2 website , got authorization number and phoned customer service , thee guy send  me postage return but its for phone change of mind return . Is this correct?

Thanks

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MI5
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It should work from your o2 mobile but long number is on link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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Doesn’t sound right but they might be doing it so they can do a straight replacement.
Give customer service a call on 202 to check.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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slav
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When I dial 202 I just get constant signal , does this number work?

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MI5
Level 94: Supreme
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It should work from your o2 mobile but long number is on link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
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@slav You can also call customer service from anyone's phone, including a land line on 0800 032 1402.

I DO NOT WORK FOR O2



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slav
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Thanks for all help but I contacted Apple directly and booked repair painlessly , shame on O2 Customer service and website repair page 

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Bambino
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@slav I was going to suggest that, but you beat me to it.:smileywink: If you do a search you will see that O2 repairs leave much to be desired. You're much better off doing what you did, and are much more likely to get a positive result. Hope you get your problem sorted.

I DO NOT WORK FOR O2



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