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CT246
Level 1: Joiner
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on ‎04-10-2021 20:04 - last edited on ‎08-10-2021 09:57 by

on ‎04-10-2021 20:04 - last edited on ‎08-10-2021 09:57 by

I ordered a Samsung S21 on 26 September. Order Number:[Personal details removed]. It is not acceptable to have received a message that it is out of stock and will receive a notification when it might be delivered!! You should not allow orders to be booked where it clearly states that the order will be fulfilled in 2 weeks knowing that you have no stock!!! I need to have a best estimate of the delivery date please asap?  Very poor customer service.

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MI5
Level 94: Supreme
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on ‎04-10-2021 20:08

on ‎04-10-2021 20:08

@CT246 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149649 Posts
  • 641 Topics
  • 28518 Solutions
Registered:

on ‎04-10-2021 20:08

on ‎04-10-2021 20:08

@CT246 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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