Solved! Go to Solution.
Hi @Keddie How are you getting on with this, did you try the above and manage to reach Customer Service in the end?
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sorry, New to this as I am a new customer and I don't seem to be able to join the chat under my own name. I have been trying to get through to chat every night as have been unable to call in the day. I don't understand why noone is ever available in the evening or at night? Surely the time you need the live chat more than ever is when the phone lines are closed? I have tried the complaint link mentioned and have cleared cache etc as suggested all to no avail. Don't really know what else to do. Seems like a very common and recurring probelm experienced by many?
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