cancel
Showing results for 
Search instead for 
Did you mean: 

O2 apple 6s

Anonymous
Not applicable

Hi I've got a replacement iPhone 6s and when I put the sim in it say Sim not supported ? Any help

Message 1 of 9
1,964 Views
8 REPLIES 8

Cleoriff
Level 94: Supreme
  • 110538 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

Hi @Anonymous you probably need to contact customer services to ensure you have iData enabled

http://www.o2.co.uk/contactus

*The Game Is On*

Girl in a jacket
Message 2 of 9
1,954 Views

MI5
Level 94: Supreme
  • 126765 Posts
  • 613 Topics
  • 21740 Solutions
Registered:
It means it's locked to a different network from the the sim you are trying in it.
Where did the replacement phone come from?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 9
1,951 Views

Cleoriff
Level 94: Supreme
  • 110538 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

Just another thought...Where did you get the replacement phone from? It sounds as if it is locked to another network if you didnt buy it from O2?

*The Game Is On*

Girl in a jacket
Message 4 of 9
1,951 Views

Anonymous
Not applicable
Ask the seller you got it from what was the previous network is was locked to
Message 5 of 9
1,948 Views

Cleoriff
Level 94: Supreme
  • 110538 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

@MI5 wrote:
It means it's locked to a different network from the the sim you are trying in it.
Where did the replacement phone come from?

Apologies...was googling my response. Didn't realise you had already posted @MI5 slight_frown

*The Game Is On*

Girl in a jacket
Message 6 of 9
1,947 Views

MI5
Level 94: Supreme
  • 126765 Posts
  • 613 Topics
  • 21740 Solutions
Registered:
No worries. I didn't need Google tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
1,941 Views

Cleoriff
Level 94: Supreme
  • 110538 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

@MI5 wrote:
No worries. I didn't need Google tongue

I know.....you didn't appear to be about. I posted....then thought hang on let me check....left a new tab open...used google...came back and did a 2nd post ....and then saw yours. I hate lithium...LOL

*The Game Is On*

Girl in a jacket
Message 8 of 9
1,927 Views

MI5
Level 94: Supreme
  • 126765 Posts
  • 613 Topics
  • 21740 Solutions
Registered:
Don't worry. It's really no biggie wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
1,916 Views