I have a 24m PM contract on an iPhone 6 that has recently completed, and so has rolled onto the 30-day rolling contract - this contract is in my father's name. Also, under instruction from an O2 member of staff at my local O2 shop, I purchased a brand new contract on a SIM only plan for the same iPhone 6, which is in my own name. This was done because my father requested that I become the bill payer for the iPhone 6's Airtime Plan (the Device Plan has already been paid off).
I would like to continue using the phone number assigned to the account in my father's name, whilst using it on the new SIM (via the SIM only plan mentioned above) - i.e. a SIM swap is probably necessary.
Upon using the swapmysim URL provided by O2, I receive the following error:
"We're already doing a sim swap for your mobile phone number."
I am assuming that this is due to my father's account still remaining open, however I would like to receive some confirmation of whether this is actually the case. Do I need to close my father's account and somehow retain his phone number, so that I can transfer it to my account via the swapmysim URL?
A step-by-step procedure of what to do in my position would be gratefully appreciated.
I honestly think you would need to ring customer services though. They may wish to speak to your father as well...as it's his account you are discussing.
*The Game Is On*