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No service

Danny1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:
Service has just gone. Bill is paid and sim is clean and in ok.
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jonsie
Level 94: Supreme
  • 86555 Posts
  • 594 Topics
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Registered:

Were you late at all paying your bill? If so contact customer service via online chat to see when your phone will be reconnected. It normally takes the system a couple of days to catch up otherwise.

If you weren't late then check your postcode for local issues

https://status.o2.co.uk/

You could also do a little self diagnosis by looking at this thread

https://community.o2.co.uk/t5/How-to-Guides/Self-help-guide-Is-the-network-down-for-me-or-everyone/b...

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jonsie
Level 94: Supreme
  • 86555 Posts
  • 594 Topics
  • 4978 Solutions
Registered:

Were you late at all paying your bill? If so contact customer service via online chat to see when your phone will be reconnected. It normally takes the system a couple of days to catch up otherwise.

If you weren't late then check your postcode for local issues

https://status.o2.co.uk/

You could also do a little self diagnosis by looking at this thread

https://community.o2.co.uk/t5/How-to-Guides/Self-help-guide-Is-the-network-down-for-me-or-everyone/b...

View solution in original post

Message 2 of 3
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EmilieT
Former Staff
  • 5427 Posts
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Registered:

Hi @Danny1, how are you getting on with this? Did @jonsie's suggestions help you make some progress since you last posted?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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