on 24-08-2018 20:42
Solved! Go to Solution.
24-08-2018 20:45 - edited 24-08-2018 20:46
24-08-2018 20:45 - edited 24-08-2018 20:46
You can only exchange before 14 days.
After that, you would need to pay off the device plan to upgrade.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
24-08-2018 20:45 - edited 24-08-2018 20:46
24-08-2018 20:45 - edited 24-08-2018 20:46
You can only exchange before 14 days.
After that, you would need to pay off the device plan to upgrade.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
on 24-08-2018 20:46
on 24-08-2018 20:46
@Leslie You will have to pay off your device plan first before upgrading
https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701
on 28-08-2018 09:22
Hi @Leslie, did @MI5's and @Anonymous's replies above answer your question, or do you need any further help with this?
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