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New phone

Leslie
Level 1: Joiner
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I am not a fan of my phone anymore but I’ve had it for more than two weeks can I still change it
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MI5
Level 94: Supreme
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You can only exchange before 14 days.
After that, you would need to pay off the device plan to upgrade. 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124073 Posts
  • 612 Topics
  • 20166 Solutions
Registered:

You can only exchange before 14 days.
After that, you would need to pay off the device plan to upgrade. 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Anonymous
Not applicable

@Leslie You will have to pay off your device plan first before upgrading 

 

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

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EmilieT
Former Staff
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Hi @Leslie, did @MI5's and @Anonymous's replies above answer your question, or do you need any further help with this?

 

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