New phone not receiving or making calls

[Lucyiphone13]

Hi 

I got a new phone yesterday, about 2pm. The apps are working and have received texts but I can't make or receive calls. Is this just a delay? Will this happen within 24 hours or is something wrong? 

[Cleoriff]

@Lucyiphone13 

With your new phone, did you use your old sim (where everything should work as normal) or new sim and do a sim swap?   If it's the latter, try rebooting the phone (turning it on and off) to see if that improves anything.

If not you need to call O2, borrow a phone, use a landline or SKYPE to call O2. All numbers and info on Skype are in this guide Guide: Coronavirus Community Help and Support 

[Martin-O2]

Hi @Lucyiphone13 did you manage to get your calls and texts up and running?