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New Ipad

Susan68
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I have a new iPad 7th generation, it arrived with no SIM card and o2 sent a new one. I cannot use my iPad unless WiFi avail, it looks like sim not working and cannot get help
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Susan68
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Anybody any ideas
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Cleoriff
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@Susan68 

I think this is Wifi only, though I'll check with @MI5 ?

 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 11
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Susan68
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No I have purchased mobile broadband and have 10 g if data
Message 4 of 11
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Cleoriff
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Have you activated the sim?

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(MobileBro... 

If having problems then contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best one to call

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Cleoriff 

I think O2 sell the cellular version too.

@Susan68 

Have you tried resetting your network settings and then rebooting the iPad?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Thanks for that Rich. wink

Veritas Numquam Perit

Girl in a jacket
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MI5
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Welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 11
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Susan68
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Thanks guys all fixed now 🙂
Message 9 of 11
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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 11
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