New IPhone 16. Transferring sim to eSIM.

[PJ9]

Bought iPhone 16 from Apple and trying to transfer number from 14. Phoned O2 for qr code which hasn’t arrived yet (3hr). Now can’t phone or get texts from my iphone14 so cannot make calls to O2 (or anywhere0, can’t receive calls and cannot get confirmatory texts to enable me to get onto myO2.

suddenly cut off by O2 - Help!

[MI5]

@PJ9 

O2's genius idea is to disable your current sim when ordering a new one.

You can either wait for the esim to arrive in the post or go in store with photo ID.

[PJ9]

So phoning O2 on another phone they tell me that even if I get the qr code, I will need a text to confirm myO2 which I cannot get as they have stopped my SIM card!!!

So - if you get a new iPhone 16, it tells you to call O2 to enable transfer to an eSIM

You phone O2

They say they will send you a qr code

They cut off your sim

The only way to use the O2 code is by logging in to myO2 which requires a text which you cannot get

They then say you have to physically go into an O2 shop.

Why wouldn’t they just tell you to go into the O2 shop when you have time and meanwhile you have your current telephone still working.

[MI5]

Because they're braindead!

[Enlli]

Do as I have done. Add another phone number in your contact details (I added the wife's) that way you get a choice of numbers as to where to send the text.

Won't change things on this occasion but will save you from grief in the future.

[PJ9]

O2 shop sorted with a new sim. 
I think they didn’t understand the problem.

So no change in ongoing suffering for future customers being plunged into similar unnecessry chaos.

Its a bit annoying when businesses worsen their customers experience and and at their own costs.

[PJ9]

Not quite right - Brain death allows for some residual cortical activity by the UK definition