cancel
Showing results for 
Search instead for 
Did you mean: 

My wife seems to use loads of data, but we cannot understand why. She has used 80% in 3 days

Anonymous
Not applicable
5s
Message 1 of 37
7,053 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable
Hi

Check the onboard data checker in Settings , mobile/cellular.

The apps at the bottom will show what's used how much data.

This does however need to be reset at yiur anniversary date by the reset button in blue writing.

Some say iphones use more data than other makes.

View solution in original post

Message 2 of 37
6,455 Views
36 REPLIES 36

Anonymous
Not applicable
Hi

Check the onboard data checker in Settings , mobile/cellular.

The apps at the bottom will show what's used how much data.

This does however need to be reset at yiur anniversary date by the reset button in blue writing.

Some say iphones use more data than other makes.
Message 2 of 37
6,456 Views

Anonymous
Not applicable
What phone is your good lady using please?

Is her wifi on?

Welcome to the Community where we are all customers here helping each other.
Message 3 of 37
6,454 Views

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22494 Solutions
Registered:
It's a common problem with iPhones.....
Here's my story....
http://community.o2.co.uk/t5/Off-topic/Next-time-you-consider-live-chat-Think-very-carefully-first/m...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 37
6,452 Views

Anonymous
Not applicable
To add

Although this is predominately about battery saving tips some can also help with data use.

http://community.o2.co.uk/t5/Off-topic/iOS-8-Battery-Saving-Tips/m-p/759681/highlight/true#M33337
Message 5 of 37
6,452 Views

Anonymous
Not applicable

@Anonymous wrote:
What phone is your good lady using please?

Is her wifi on?

Welcome to the Community where we are all customers here helping each other.

It's an iPhone 5s 

Message 6 of 37
6,450 Views

Anonymous
Not applicable

Part of an iphones settings to save on battery is to switch from Wifi to network connection when the screen goes to sleep. 

 

When at at home on wifi turn off Mobile Data. 

 

Settings , mobile/cellular , toggle off mobile data. 

Message 7 of 37
6,443 Views

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22494 Solutions
Registered:
I fixed our problem by switching to a Nokia Lumia that works properly.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 37
6,440 Views

Cleoriff
Level 94: Supreme
  • 112404 Posts
  • 801 Topics
  • 6693 Solutions
Registered:

@MI5 wrote:
I fixed our problem by switching to a Nokia Lumia that works properly.....

Oh how I laughed LOL

Veritas Numquam Perit

Girl in a jacket
Message 9 of 37
6,437 Views

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22494 Solutions
Registered:
It's about time someone, somewhere, woke up and did something about the problem, but whilst people are still suckered into buying them it won't be happening anytime soon I guess.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 37
6,430 Views