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My phone is saying no data to use

Anonymous
Not applicable

On Monday I received a text from O2 telling me I had run out of my data allowance for this month, stopping me from using the internet. I purchased 1GB of data twice yesterday for £9 each time and then another 1GB for £9 today. These purchases have not shown up on my account and the data has not been added there for stopping me from accessing the Internet, Facebook, Twitter ect, and also preventing me from sending any type of text message whether it be iMessage or a regular text message. 

After making the purchases of extra data I received emails and texts telling me that my data was ready to use but it still does not work.

 

Any advice ?

 

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MI5
Level 94: Supreme
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Call cs as it's an account issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123964 Posts
  • 612 Topics
  • 20082 Solutions
Registered:
Call cs as it's an account issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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MI5
Level 94: Supreme
  • 123964 Posts
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Registered:
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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Registered:

Contact CS http://www.o2.co.uk/contactus

*The Game Is On*

Girl in a jacket
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