My daughter has had her phone stolen

[Anonymous]

My daughter has just had her I phone stolen (no it doesnt appear that the find my iphone thing was switched on). I need to actually speak with a human being to resolev a few things .... but there are no phone numbers to call and I need to put a hold on her account so that masive data bills are not wrung up.

[Cleoriff · Accepted solution]

Hi @Anonymous All the info you need on lost and stolen is here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.

• If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
• If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.

NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile

[MI5]

Don’t forget to call the police to report it and get a crime number.