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Mocoplay text fraud

Anonymous
Not applicable
Hi everyone,
I've received the following text message and wonder if anyone else has. I don't know the company and have not given out any of my details... I just hope O2 will not allow this company to charge my phone account.

FreeMsg: Thank you for subscribing to MocoPlay Unlimited games for £4.50 per week from MocoPlay until you text STOP to 64546. HELP? 01183244333
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MI5
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You will be charged unless you deal with it as described in the help thread here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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You will be charged unless you deal with it as described in the help thread here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable
Thanks MI5
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adamtemp64
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As @MI5 says follow the info in the guide if the company will not refund lodge a formal complaint with The PSA as per the guide  (this looks like the usual facebook game scam )

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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Let us know how you get on @Anonymous
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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If this is from a FB link I despair really. There are more and more 'click here and see this offer' posts appearing on that site...and no one from FB attempts to stop these scammers...

I KNOW some people genuinely may want to subscribe...but many don't...:smileysad:

*The Game Is On*

Girl in a jacket
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madasaf1sh
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Being a cynical soul, the reason FB dont do owt about it is that these scammers pay FB for the advertising space...
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cleoriff
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@madasaf1sh wrote:
Being a cynical soul, the reason FB dont do owt about it is that these scammers pay FB for the advertising space...

I am equally cynical @madasaf1sh and totally agree. It's not illegal, though I think it's immoral Evil

*The Game Is On*

Girl in a jacket
Message 8 of 18
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Anonymous
Not applicable
It's not from facebook, my 5 year old was playing a child friendly game on my iphone and this add just popped up and my son clicked on it. I then received the text message in my first post.
I don't see how they can continue to do this without penalty. I did not give my number or any of my personal details, so i was even wondering how did they get my number. There is obviously a security privacy breach somewhere...
The £4.50 now appears on my statement as something i bought! Right i'm off to battle and i'll let you all know the outcome....
(Since the phone providers are billing people without proof of purchase it makes me wonder if they are in on it sharing the profits).
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MI5
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Follow the help link and you should get it sorted.
Let us know how it goes please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 18
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