This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Mobile data and visiting websites

Go to solution
CCC
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎06-08-2019 13:59

on ‎06-08-2019 13:59

Hi can anyone please tell me why I can’t visit certain websites whilst out and connected to mobile data rather than WiFi. My apple phone has no restrictions set so it must be O2
Message 1 of 6
2,772 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 144182 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

on ‎06-08-2019 14:04

on ‎06-08-2019 14:04

@CCC 

Have a read of this https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 6
2,767 Views
5 REPLIES 5

Go to solution
MI5
Level 94: Supreme
  • 144182 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

on ‎06-08-2019 14:04

on ‎06-08-2019 14:04

@CCC 

Have a read of this https://community.o2.co.uk/t5/How-to-Guides/O2-Age-restriction-what-it-is-amp-how-to-manage-it/ba-p/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
2,768 Views

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

on ‎06-08-2019 14:55

on ‎06-08-2019 14:55

Call customer service or pop into your nearest O2 store with id and get the Age restriction removed. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 6
2,748 Views
0 Kudos

Go to solution
CCC
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎06-08-2019 16:50

on ‎06-08-2019 16:50

Thank you so much, you seemed to have solved my problem. I’d been trying to do this for ages. Hurray 😊👍
Message 4 of 6
2,731 Views

Go to solution
jonsie
Level 94: Supreme
In response to CCC
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

on ‎06-08-2019 21:10

on ‎06-08-2019 21:10

Excellent, pleased for you @CCC smiling

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 6
2,703 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to jonsie
  • 144182 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

on ‎06-08-2019 21:15

on ‎06-08-2019 21:15

@CCC 

Easily solved and happy to help wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
2,702 Views
Top Kudoed Authors
View All
Top