cancel
Showing results for 
Search instead for 
Did you mean: 

Message failure & multiple texts

Foxxy
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

 

Hi,

Can anyone help - sometimes get a message failure message but the person I am sending to, recives the same message 3 times. Then if I re-send it, they receive it another 3 times !

Any way to avoid this happening please ?

Message 1 of 5
1,358 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 127473 Posts
  • 614 Topics
  • 22148 Solutions
Registered:

Hi @Foxxy first thing I'd try is a new sim card.

Your local O2 shop will swap yours for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
1,355 Views

Cleoriff
Level 94: Supreme
  • 111799 Posts
  • 800 Topics
  • 6571 Solutions
Registered:

Hi @Foxxy 

The first thing to try is to remove your sim, clean it and reinsert.

 

If this fails you will probably need a new sim. You can order them online, or by ringing customer services

on 202 or 4445.

 

The quickest way would be to pop instore and get a new sim from them. They will swap everything over for you.

 

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
Message 3 of 5
1,354 Views

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hey @Foxxy , and sorry to hear you're having some issues with texts! There's some good advice above, let us know if either of the suggestions help and if you need any further help. slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 5
1,318 Views

jezza1234
Level 12: Nimble
  • 339 Posts
  • 24 Topics
  • 7 Solutions
Registered:
I have the same issue occasionally. It is normally down to network congestion. When you send your txt it will go to the network for onward delivery to its destination. If the network is busy then the txt will be stored temporarily by the network to be delivered when a slot becomes free. Often the message sent back by the network is slower than the store and forward of your message which then means when you hit retry it sens your message again. In my experience if it happens multiple times turn off your device and reboot. This normally resolves any issues.
Message 5 of 5
1,307 Views