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Lost my phone

Anonymous
Not applicable
I lost my phone and want to see if I can cancel or do anything else.
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Cleoriff
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Hi @Anonymous All the info you need on lost and stolen devices here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

Please report it asap

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @Anonymous All the info you need on lost and stolen devices here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

Please report it asap

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
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The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100. Hence the need for speed.

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
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No I'm afraid you can't just cancel your account but you must report it to customer service
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
Community Manager
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Hey @Anonymous the best thing you can do in this situation is follow the above advice and report the lost phone to O2 as soon as you can to avoid potentially being responsible for calls made. If you need any help please let us know. slight_smile

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