Lost iPhone in Honduras

[Anonymous]

Hello. My name is Gary Neeson and the reference number is [removed]. Can someone get back to me?

[Cleoriff · Accepted solution]

Hi @Anonymous All information on lost and stolen devices is here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

You must contact customer services asap...This is a community forum...

Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.

• If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
• If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.

NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile.

Edited to add...if you have insurance you should also let them know and get a police reference number...

[MI5]

No one can call you from I’m afraid @Anonymous

please see help here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

or contact details for customer service here http://www.o2.co.uk/contactus