Solved: Re: Lost connection

Amron · ‎10-02-2021

I have an iphone SE (1st Generation) The contacts App has suddenly gone blank as well as my phone App.

I am unable to make or recive any calls. I have been into settings to see if any thing has changed. I am unable to access the Mobile Data App in there.

Any suggestions to try and resolve what ever is the problem. I have switched on and off as well as a Reset of All Settings.

Unable to do a back up and do a toal reset as iTunes informs me there is an error.

I can get messages and emails but unable to open them.

MI5 · ‎10-02-2021

@Amron

Sounds faulty.

Apple will run a remote diagnostic check to try and identify the issue.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-02-2021

@Amron

Sounds faulty.

Apple will run a remote diagnostic check to try and identify the issue.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Amron · ‎11-02-2021

Thanks for your suggestion. Problem resolved after assistance from Apple. Good customer service from them.

MI5 · ‎12-02-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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