Hi @Anonymous This is a customer based forum, so we are not able to see your account. Please contact CS on 202 or 0344 8090202 to discuss. You also need to remove your number to prevent it being used for spam.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
It isn't possible to set up a new account yourself. You have one per contract which is set up by O2. Do you have your log in details for the account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.