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Iphone xs max Black Screen with white swirling icon in middle

Alan1978
Level 1: Joiner
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Hi 

 

I have an iphone xs max and for some unknown reason my apps are missing and now the screen as gone black with the white swirling icon in the middle as if the phone is rebooting.  Any ideas as what to do ?

 

I have tried to turn the phone off but noy joy.  I have connected the phone to a pc and every now and then the phone pings as if connected to a power lead

 

Please Help !!!

 

Alan

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madasaf1sh
Level 52: Innovator
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@Alan1978

It sounds like the iPhone could be faulty. Have you tried the steps provided by Apple in the first instance:

https://support.apple.com/en-us/HT201412
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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MI5
Level 94: Supreme
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@Alan1978 

Press volume up then volume down then hold the power button for 20 to 30 seconds until the Apple logo appears on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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