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Iphone 7, poor call quality

Claire99
Level 1: Joiner
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Hi. I have an iphone 7 and the call quality is so poor I can hardly have a conversation on it, it’s muffled. I got the phone in January, usually use it for mostly texts and data, but since lockdown and working from home, it’s become much more noticeable that it’s almost impossible to use for talking. I keep having to give work contacts my landline so we can talk properly. Any tips please?! 

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MI5
Level 94: Supreme
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@Claire99 

Go straight to Apple who will test it and if faulty, replace it for free (assuming a warranty fault).

If there is nothing wrong with the phone, try a new sim from O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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