Phone bought 22 months ago
Screen replaced with apple in Feb this year
Ok, so no issues what so ever until the IOS10 was installed 2 weeks ago. Now the phone has a touch ID error and fails to work. All the usual things have been tried, flatten the phone, re-install backups, start as new phone and still nothing.
Finally managed to get an appointment at AS and went through the diagnostics with them and low and behold, it shows a software issue with the TOUCH ID.
So, the reset the phone or recovery mode as they called it, holding down the sleep & hold button whilst connecting to itunes. Great, it works again.
A notification came through of an update on IOS10 (version 3 i believe) and im back to square one.
Ive tried replicating what they did at the genius bar nut to no avail. The phone upon start up says "unable to activate touch ID"
O2 have washed there hands of it and dont want to know, Apple say they can replace the handset at a cost of £200+.
As this was shoing as a software fault, unless im missing somthing here, this seems absolutely disgusting.
Has anyone experienced this? does anyone have any other dvice as to how to proceed or is this a case of suffer the loss of an otherwise perfect Iphone 6 with out so much as a scratch on it?
Any sensible advice always welcome
Solved! Go to Solution.
Not seen this on my 6s I will ask a mate who has the 6 and see what version software they are running as I am on the beta programme!
My mates running 10.0.2 is working fine and better than it used to.
Some tips here
10.0.2 is the latest isn't it?
Yes or 10.1 beta
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