I wanted to unlock my iphone 5s that is purchased from your company.
I went to the store that i purchased it and I got told to go online and do it. I went online and that was a while ago (6 months), tried to do it and I kept getting emails that you couldn't find my device...
I left it for a while. Now am back at it, I tried doing it via your mobile app but my "o2" device is appearing as my new phone and not the iphone 5s... I did insert my sim card to the iphone 5s and waited a few hours to see if your system will pick it up and finally allow me to unlock the phone that I have paid for.
Nothing so far... So what am I supposed to do? Since your stores cannot help, this is the last chance for you to make it right.
I have purchased a product that I should be able to unlock any time I want and thats taken from your terms, its not fit for purpose... if I can't unlock it... Should I go further and raise a complaint with citizens advice?
Solved! Go to Solution.
Instructions are here but you must use the phone on o2 network to latch the IMEI on the system http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
Have you at any time had the phone replaced? Just wondering why O2 can't find the IMEI?