Solved: Ipad screen randomly cracked

Neil77 · ‎26-01-2022

Hi was sat with my daughter the other day looking through her ipad and the screen just randomly cracked when she passed me it. It was just a very faint hairline crack which has since started expand when she handling the device when its happened its even audible. I have read on other forums people having similar experiences so not sure if this is a design fault. I purchased this in May last year and it has always had a sturdy protective case/cover. Has anyone come across this before and is it still covered in the warranty?

MI5 · ‎26-01-2022

O2 won't consider it a warranty repair so you need to go to Apple with it https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-01-2022

O2 won't consider it a warranty repair so you need to go to Apple with it https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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