cancel
Showing results for 
Search instead for 
Did you mean: 

International calling

Anonymous
Not applicable

I am in Mexico I am trying to make calls abroad and each time a message says I am sorry you are unable to make international  calls.

i cannot call o2 support. I tried on iPad chatting with gurus but for some reason the type box will not show so cannot type question.

does anyone know how I can speak to someone at o2 I really need to be able to make calls. This is frustrating beyond the word.

many thanks anyone out there??.

Message 1 of 6
2,254 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127533 Posts
  • 614 Topics
  • 22169 Solutions
Registered:
All contact methods are here so you may need to borrow a phone or use a landline http://www.o2.co.uk/contactus
Have you tried turning off 4g or manually searching for a different network?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 6
2,248 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 127533 Posts
  • 614 Topics
  • 22169 Solutions
Registered:
All contact methods are here so you may need to borrow a phone or use a landline http://www.o2.co.uk/contactus
Have you tried turning off 4g or manually searching for a different network?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
2,249 Views

jonsie
Level 94: Supreme
  • 87000 Posts
  • 594 Topics
  • 5123 Solutions
Registered:

It sounds like there is an international bar on the account. Whereabouts in Mexico are you. 

Have you used O2 before overseas? 

PAYG or contract? 

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 3 of 6
2,243 Views

Bambino
Level 78: King of Kings
  • 19834 Posts
  • 961 Topics
  • 2828 Solutions
Registered:

@Anonymous If you have WiFi access you can use Skype or another VOIP and call O2 on 0800 032 1402 which is free. Also, if you do have Skype, you can buy credit and make calls internationally. Probably a lot cheaper than calling using your mobile on O2 from Mexico.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 6
2,239 Views

Cleoriff
Level 94: Supreme
  • 111874 Posts
  • 800 Topics
  • 6584 Solutions
Registered:

If you are abroad and trying to make calls, are these local numbers (ie in Mexico)?

I always found when I travelled to Spain, any Spanish number I tried calling would not connect if I dialled the number manually. However, if I put that same number in my phone contact list and dialled from there, it always connected....

Veritas Numquam Perit

Girl in a jacket
Message 5 of 6
2,232 Views

Martin-O2
  • 7998 Posts
  • 749 Topics
  • 93 Solutions
Registered:

Hey @Anonymous are you still having difficulties with international calling? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
2,135 Views