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IPad not access mobile data

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HMx
Level 1: Joiner
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on ‎29-01-2022 16:38

on ‎29-01-2022 16:38

HI I can't seem to use my I PAD when I don't have a Wi FI connection. Ayy ideas ? Hx

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MI5
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on ‎29-01-2022 19:53

on ‎29-01-2022 19:53

@HMx 

Assuming you have a mobile data sim attached to the iPad start off by checking that mobile data is enabled in settings, also scroll down to check that all apps have access to data granted.

If that doesn't work, try resetting your network settings to reset your apn, which should be "idata.o2.co.uk" when in the UK.

Finally if still no luck, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144856 Posts
  • 634 Topics
  • 27775 Solutions
Registered:

on ‎29-01-2022 19:53

on ‎29-01-2022 19:53

@HMx 

Assuming you have a mobile data sim attached to the iPad start off by checking that mobile data is enabled in settings, also scroll down to check that all apps have access to data granted.

If that doesn't work, try resetting your network settings to reset your apn, which should be "idata.o2.co.uk" when in the UK.

Finally if still no luck, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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