cancel
Showing results for 
Search instead for 
Did you mean: 

I'm unable to use my iPhone XS Max

Suyen
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

So I was on a call when my iPhone went black....

Now its unresponsive!

I'm unable to do doing anything including restart it....

I have tried to use the volume keys and hold the lock key but still nothing....

I have plugged the charger in but it makes no diffenece. 

Is there a number I can call o2 from a landline?

I need help ASAP please?

Message 1 of 4
717 Views
1 ACCEPTED SOLUTION

Accepted Solutions

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

https://support.apple.com/en-gb/HT201412 Apples tips and all o2 contact details below http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Message 2 of 4
712 Views
3 REPLIES 3

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

https://support.apple.com/en-gb/HT201412 Apples tips and all o2 contact details below http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 4
713 Views

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @Suyen, and sorry to hear you're having some issues with your phone - did you get a chance to look through the advice above? Any progress?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 4
678 Views

davethorp
Level 21: Regular
  • 1035 Posts
  • 11 Topics
  • 38 Solutions
Registered:

If the steps in the linked apple document don't work then I'd suggest the following

 

If you have an Apple store near you it may be worth making an appointment with the Genius Bar. If the handset is faulty you should walk out with a replacement

 

If not you can have a box mailed out to you by Apple to send the handset back to them to be repaired or replaced. This will take a few days though

 

Both methods are probably faster than approaching O2

 

You can start the ball rolling with Apple at https://support.apple.com

Message 4 of 4
651 Views