1 ACCEPTED SOLUTION
Accepted Solutions
- 23045 Posts
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@Anonymous You need to call customer service and report the phone as lost. You also need to notify the police. You are responsible for charges up to a certain amount until you do. O2 will supply you with a new sim for your account but will not help with replacing the phone. That is your responsibility.
- 23045 Posts
- 1025 Topics
- 3674 Solutions
@Anonymous You need to call customer service and report the phone as lost. You also need to notify the police. You are responsible for charges up to a certain amount until you do. O2 will supply you with a new sim for your account but will not help with replacing the phone. That is your responsibility.
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Full process explained here http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device
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If you have no insurance it's worth checking home insurance or bank insurance.
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Do you have insurance from o2?
