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I have just lost my iphone

Anonymous
Not applicable

I have just lost my iphone on the bus or on the road. How can you help with a replacement?

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Bambino
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@Anonymous You need to call customer service and report the phone as lost. You also need to notify the police. You are responsible for charges up to a certain amount until you do. O2 will supply you with a new sim for your account but will not help with replacing the phone. That is your responsibility.

I DO NOT WORK FOR O2



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Bambino
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@Anonymous You need to call customer service and report the phone as lost. You also need to notify the police. You are responsible for charges up to a certain amount until you do. O2 will supply you with a new sim for your account but will not help with replacing the phone. That is your responsibility.

I DO NOT WORK FOR O2



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adamtemp64
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Full process explained here http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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If you have no insurance it's worth checking home insurance or bank insurance. 

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Anonymous
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You also need to report the loss to the police 

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MI5
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Do you have insurance from o2?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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