Feeling as if I've been taken advantage of

[Anonymous]

A year ago I started paying a higher tariff on the promise of an automatic iPhone upgrade - now, in spite of repeated visits to O2 stores in London and Manchester I am told that there are no stocks of the 7 plus - first it was call again in mid-November, then end November, now Mid-December.

You may well blame Apple for not providing the stock but I entered into a contract with you and you have not supplied what I was promised and expected.

What redress can I expect?

[MI5 · Accepted solution]

Nothing from here I'm afraid as we are all customers like yourself.
If O2 don't have stock, then they don't have stock, so can't make one appear.....
If you wish to complain to O2 it is on this link http://www.o2.co.uk/contactus

[Cleoriff]

If rumours are to be believed Apple are reducing stock of the iPhone 7....http://www.macrumors.com/2016/12/01/apple-reduces-iphone-7-orders/

So whilst your contract is with O2, I'm not sure they can be held responsible for a decision made by Apple...?

(If it's true)

[Curr946]

Apples and oranges really. Getting a good android or windows phone....