I would like to report that over the past few years when I have been holidaying outside of Europe, I do not receive any texts on my 5C phone. I cannot understand why this happens and it is very frustrating indeed. I run a business and need to have 24 hour contact even when I am away from home. I would like a simple explanation of why this happens. I can receive I Messages on my iPad which is ok if the person sending is using an iPhone but if they are an Android user then it obviously won't happen.
I would be grateful for your answer by return.
I have been an 02 customer for as long as they have been in existence and think I deserve a valid explanation.
Sent from my iPad
Firstly you aren't talking to O2 here. This is a customer to customer forum so please remove your personal information.
Have you tried selecting a different network whilst abroad? Once you find and connect to that then forget and try O2 again...This should reset the message centre if this is the cause of the problem
If you want to contact customer services you need to use this contact us link...http://www.o2.co.uk/contactus
*The Game Is On*
As said, please call customer service and remove your address and phone number as this is a customer to customer forum.
Maybe try a different network when overseas. Does this happen when on wifi or all the time?
I would get a replacement sim before you go overseas again and possibly get the phone checked with Apple.
I think this is the issue @darrengf The OP was quite specific in title and post that it was texts....Had they said nothing worked when abroad then that would be a whole different ball game I think? Quite confusing really. I go abroad frequently and never had an issue with 'not receiving texts'. However I haven't got an iPhone ..:smileywink:.
*The Game Is On*
One of the reasons why I asked if this was on wifi only. I have no such problems in Asia so I would think it's account or sim related.
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