This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Exchange

Katie9
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-04-2020 11:39

on ‎04-04-2020 11:39

I recently bought the iphone 11 pro but i ordered the wrong one - it was meant to be the iphone 11 pro max. 

 

i have tried calling o2 several times but due to the circumstances i cant get through. 

 

Does anyone know what i should do as i need to chnage it within 14 days of purchase.

 

Thanks

Message 1 of 6
813 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 145008 Posts
  • 635 Topics
  • 27816 Solutions
Registered:

on ‎04-04-2020 11:41

on ‎04-04-2020 11:41

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
806 Views
0 Kudos

Cleoriff
Level 94: Supreme
  • 123369 Posts
  • 826 Topics
  • 7475 Solutions
Registered:

‎04-04-2020 11:41 - edited ‎04-04-2020 11:42

‎04-04-2020 11:41 - edited ‎04-04-2020 11:42

@Katie9 

You have to keep trying CS Guide: How to find help & contact O2  No other option at all

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 6
806 Views
0 Kudos

gmarkj
Level 66: Unequalled
  • 12143 Posts
  • 94 Topics
  • 1128 Solutions
Registered:

on ‎04-04-2020 11:42

on ‎04-04-2020 11:42

Unfortunately you just have to keep trying customer services.
See some advice on the below link:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 6
802 Views
0 Kudos

TallTrees
Level 49: Rootin' Tootin' 
  • 10791 Posts
  • 120 Topics
  • 348 Solutions
Registered:

on ‎04-04-2020 11:44

on ‎04-04-2020 11:44

Hi @Katie9 

 

If you are going to call customer services

call EARLY 08.00am and stay on line.

Probably the best time in the circumstances.

Best wishes TallTrees

 



HAPPINESS IS BEE SHAPED

Message 5 of 6
796 Views
0 Kudos

jonsie
Level 94: Supreme
In response to TallTrees
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

on ‎04-04-2020 12:23

on ‎04-04-2020 12:23

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 6 of 6
778 Views
0 Kudos
Top Kudoed Authors
View All
Top