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Katie9
Level 1: Joiner
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I recently bought the iphone 11 pro but i ordered the wrong one - it was meant to be the iphone 11 pro max. 

 

i have tried calling o2 several times but due to the circumstances i cant get through. 

 

Does anyone know what i should do as i need to chnage it within 14 days of purchase.

 

Thanks

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MI5
Level 94: Supreme
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https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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gmarkj
Level 57: Major
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Unfortunately you just have to keep trying customer services.
See some advice on the below link:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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TallTrees
Level 43: Bright Spark
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Hi @Katie9 

 

If you are going to call customer services

call EARLY 08.00am and stay on line.

Probably the best time in the circumstances.

Best wishes TallTrees

 



HAPPINESS IS BEE SHAPED

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jonsie
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