I recently purchased a Samsung Galaxy Acitve 2 4g/LTE Watch and purchased an esim pack over the past weekend. I have everything working on it (Messaging and Data) except the ability to make phone calls..
The problem is, I am able to place a phone call but I get no ringtone on my end, the person I am calling gets a ringtone, but when answering it is completely silent. I cannot hear them and they cannot hear me, it has left several pounds on my bill.
Wi-Fi calling is absolutely fine, as is calling via Bluetooth when remotely connected to my smartphone (Samsung s10+). I have checked my status on My o2 and it does state that I should be able to make calls via 4g. I have also checked all relevant settings on the phone and watch. The ability to make calls was the main reason why I purchased the esim.
Is this a known issue with o2 esim or could somebody possibly help me in fixing this issue?
Thanks kindly all.
I thought only the watch 3 4g is supported on O2, but it looks like Active 2 is also.
There have been issues previously with watches and eSims so it's maybe an issue that customer service could refer to tech support for you.
Numbers to call here Guide: Coronavirus Community Help and Support
Just thought id ask, as sometimes people dont do the whole 9yards
I would recommend following this guide
Also speak to Samsung support who are available via live chat 24hrs a day as they will probably be able to help before speaking to o2.
(edited to correct typos)