cancel
Showing results for 
Search instead for 
Did you mean: 

Connection to server

Anonymous
Not applicable
Cannot connect in uk or abroad to server but wifi is connected
Message 1 of 4
5,934 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 122267 Posts
  • 609 Topics
  • 19003 Solutions
Registered:

@Anonymous wrote:
Cannot connect in uk or abroad to server but wifi is connected

You need an active O2 APN and mobile data turned on.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 4
5,888 Views
3 REPLIES 3

Anonymous
Not applicable

Hi @Anonymous and Welcome to the Comminity Forum,

 

Do you have Mobile data turned on ?

 

Settings > Mobile > Mobile data.

 

If you dont have a data allowance in your tariff beware you will be charged £1 per day for 50mb of usge which is called Web Daily.

 

You should then see the data connection type nest to the O2-UK logo in the search bar.

 

Is this a new contract ? if so it may take a little while to settle. Upto 24 hours typically.

Turning airplane mode on and off helps the connection.

 

Is this an upgrade and was you given a new sized sim card ? If so did you perform the sim swap. If not here is the form http://swapmysim.o2.co.uk/

 

Did you come to O2 from another Network via a PAC Code. This again can take up to 24 hours to settle. If things continue then speak to the Network you have come from.

 

O2 Pac Code : http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=31239

 

If your abroad do you have roaming turned on in the iPhone ?

 

Settings > Mobile > Data Roaming.

 

Do you have roaming activated on your account via speaking to O2 on 202 for Contract Customers or 4445 for Payg.

 

If your abroad right now the Cs numbers are :

 

Contract. :  From abroad+44 844 809 0200 Free

Payg   : From abroad+44 7860 980 202 International rates.

 

Remember your tariff allowances are for Uk use only so be wary of roaming charges.

Its best imo to stay on wifi and turn mobile data off or use a local Sim Card if your phone is unlocked to all networks.

If your pay monthly use O2's TuGo Service.  http://www.o2.co.uk/apps/tu-go

 

If your abroad and you have everything set up then try manual settings to change the network in your phone as the network your latched to may itself be experiencing issues.

 

 

Text ACTIVE to 2020 , save the settings and then turn Airplane mode on and off.

 

Check your local masts for any known issue via inputting your full postcode here :

 

http://status.o2.co.uk/

 

Remove the sim and give it a wipe.

 

Other forms of reset of the iphone are :

 

press the top button and home button until the apple logo appears and let go of both.

 

And or ;

 

Settings > General > Reset > Reset network Settings.

 

Help links :

 

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#U593752

 

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

 

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/International-Roaming-and-Whats-it-all-about/td-p/309678

 

O2 Travel : https://www.o2.co.uk/shop/international/using-phone-in-europe

 

O2 International Travel : http://www.o2.co.uk/international/internationalhub

Message 2 of 4
5,928 Views

MI5
Level 94: Supreme
  • 122267 Posts
  • 609 Topics
  • 19003 Solutions
Registered:

@Anonymous wrote:
Cannot connect in uk or abroad to server but wifi is connected

You need an active O2 APN and mobile data turned on.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 4
5,889 Views

lizzi3rd
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Reset network settings worked for me
many thanks for your help
lizzi3rd
Message 4 of 4
2,609 Views