cancel
Showing results for 
Search instead for 
Did you mean: 

Charging my phone

Anonymous
Not applicable

My iPhone 6(refurbished) won't charge on an official iPhone charge cable and plug. My 5s charges fine.

any ideas?

Message 1 of 10
3,960 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

Have you tried another cable? There maybe fluff or a foreign object in the charging port

View solution in original post

Message 2 of 10
3,954 Views
9 REPLIES 9

Anonymous
Not applicable

Have you tried another cable? There maybe fluff or a foreign object in the charging port

View solution in original post

Message 2 of 10
3,955 Views

gemz4the1
Level 23: Casual Specs
  • 2478 Posts
  • 261 Topics
  • 33 Solutions
Registered:

Try blowing into the charging port to ensure there is no dust in the way.

 

Also, if possible, try somebody else's charger in your iPhone 6.

 

Is it a new phone? Have you been able to charge it fine before without problems?

Message 3 of 10
3,950 Views

Cleoriff
  • 107709 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

It may well be that your old charger is 'comfortable' charging the old phone? it still charges after years of use.

I would do one thing first

Buy a new approved charger and test that in your new phone. If it doesn't work then maybe the charging port is faulty...

 

*The Game Is On*

Girl in a jacket
Message 4 of 10
3,944 Views

Anonymous
Not applicable

Apparently it's a refurb model so that might be a cause. @Anonymous Where did you get the refurb from? Was it o2 or direct from Apple?

 

 

Message 5 of 10
3,941 Views

MI5
Level 94: Supreme
  • 123964 Posts
  • 612 Topics
  • 20082 Solutions
Registered:
Take it into your local (nearest) Apple store and ask them to check it out.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 10
3,914 Views

jonsie
Level 94: Supreme
  • 86577 Posts
  • 594 Topics
  • 4985 Solutions
Registered:

If all else fails make an appointment at your nearest Apple store and let them check it out for you. Much better than a diagnosis by Anovo going off the reports about O2's repairers

https://getsupport.apple.com/.

Message 7 of 10
3,910 Views

MI5
Level 94: Supreme
  • 123964 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

Rolleys

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 10
3,907 Views

Anonymous
Not applicable

I'm getting an awful feeling that this is an o2 refurb which almost certainly means it will have been done up by Anovo 

Message 9 of 10
3,904 Views

jonsie
Level 94: Supreme
  • 86577 Posts
  • 594 Topics
  • 4985 Solutions
Registered:

All the more reason to let Apple take a look....

Message 10 of 10
3,899 Views