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Can I buy just a new phone only since I am a customer already

Ed5
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Can you just upgrade phone only since you have a air time contact?

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MI5
Level 94: Supreme
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@Ed5 

You must take a new airtime contract when you upgrade your phone, unless you buy the phone outright.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120514 Posts
  • 605 Topics
  • 18060 Solutions
Registered:

@Ed5 

You must take a new airtime contract when you upgrade your phone, unless you buy the phone outright.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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anticpated
Level 28: Ingenious
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Although the device cost is separate, you would need to pay off the device in full and use the airtime. Or just purchase device on its own. And go SIM only.

Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
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